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Facturação - Portugal

Calouro ✭

Boa noite,

Preciso de ajuda com um problema de facturação do google Adwords. Eu recebi um voucher no correio no valor de 60€, para gastar em anúncios. Criei a conta e usei o voucher, obviamente não perdi muito tempo a tentar perceber como funciona, simplesmente tirei partido do voucher e agora recebi email de uma empresa gestora de créditos vencidos (pelo menos é que parece, por favor ver emails infra) que esta um valor em aberto que tenho de pagar, quando simplesmente registei o voucher, nem percebi se realmente anunciaram alguma coisa com respeito à minha empresa.

 

Cumprimentos

Miguel Pereira

 

Dear Cheryl Fuller,

 
How can we have an outstanding payment? When we subscribed the google add words service, we used a 60€ voucher from Google that was sent to us by postmail to use with this service. Were is this voucher conciliated with this service?
 
I will contact Google Portugal directly and try to sort this issue out, in my understanding we were using the voucher that was give to us, and we didn’t overuse it, so how come we are being charged with this value.
 
I’ll be it touch.
 
Cumprimentos/ Best regards,
A Gerência/ Management
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No dia 09/10/2017, às 13:14, Cheryl Fuller <collect@accesscm.co.uk> escreveu:
For the attention of: Miguel Pereira
RIBATEC, Uni. Lda.
Rua Alexandre Herculano Nº26 R/C Esq.
Santarém
2005-181
Portugal
 
 
Google AdWords Underpayment
EUR 43.97
Google AdWords Customer ID: 3735980064
 
I am writing to advise that you have an outstanding balance of EUR 43.97 showing on your Google AdWords account, as detailed above. Please log into your account in order to view the current balance.
 
This notice has been sent by Access Credit Management Ltd., a credit management partner of Google AdWords. If you have any doubts as to the authenticity of this notice please feel free to contact Google AdWords directly.
 
As a valued client of Google it is important that you enter valid payment details by logging into your Google AdWords account so that Google can collect the outstanding payment above and re-active your account. If the account remains unpaid then Google will instruct us to take action to collect the under payment. Please note that it is important to log in to your Google AdWords account to update your payment details even if they have not changed so as to active the payment process.
 
To initiate a payment you need to log into your Google AdWords account directly.
1.     Sign in to your Google AdWords account at adwords.google.com using your registered email address: geral@ribatec.pt
2.     Click on the gear icon to access account settings.
3.     Select Billing and Payments.
4.     Select Payment Methods (located on the left hand side) and update your payment details.
 
Please ensure that your payment preferences are correct in order to reactivate your Google AdWords account and to secure further sales enquiries. Once you have updated your form of payment, your advertising campaigns will be reactivated.
 
If you have any doubts as to the authenticity of this notice please refer to the Google AdWords support service directly via the Google AdWords Help Centre.
 
Note that we have not provided any links in this email. You should never respond to an email by clicking on a link and entering your account details.
 
If you have recently settled the above account, then I thank you and wish you further success with your Google AdWords campaigns.
 
Yours Faithfully,
 
Cheryl Fuller
 
Collections Manager | Access Credit Management Ltd
UK Freephone 0800 694 0484 | T. +44 114 2499970 | F. +44 114 2499972
 
Registered Office: Access Credit Management Ltd | G1 & G2, 18 Darnall Road, Darnall Sheffield, S9 5AA, UK.
This company is a member of the International Association of Credit and Collection Professionals.
VAT No. GB 763 5605 19 | Company No. 3937357